Welcome to the Frequently Asked Questions Page. Some of our most frequently asked questions, both from cruisers and in general. Where are you located? We are located in Merida, Yucatan, Mexico. You are looking at our online office and we have a pick-up address for our cruise ship guests arriving in Progreso at Calle 27 and 82, in Progreso, Yucatan, Mexico. How can I book a tour? All tours are arranged through email conversations where we design an itinerary specific to your tastes and around the things you want to experience and see.
Then we provide you with a quote. Once you accept the quote, we send you a PayPal request for a deposit and mark you on the calendar. We do not book tours or discuss itinerary planning over the telephone. Not because we can't walk and chew gum at the same time we can but because it is better for all to have the details in an email to go back and check.
Did we really promise that lady from Louisiana a red balloon bouquet upon arrival? Can I join others to save costs? This ain't gonna happen on one of our tours! In the past the answer has always been no. That all our tours are private. There are plenty of other tour companies offering tours of all shapes and sizes for those who don't mind sharing their tour with others and need to watch their pocketbooks.
What we are doing is giving you an up close and personal experience on your visit to the Yucatan, based on what YOU want to do. You won't be waiting on others, waiting on the vehicle, waiting on the driver or stuck with a fixed itinerary or schedule.
We are flexible and move as quickly or slowly as YOU and your group want. What is the cancellation policy or are deposits refundable if something happens? We ask that you let us know 48 hours before your excursion date to reassign vehicles, drivers and guides. No-show situations result in the deposit being applied to those expenses and is non-refundable.
